All orders are processed within 2-5 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll get a notification once your order has shipped.
Estimated shipping times are as follows:
Please note these are estimates and may vary due to reasons beyond our control, such as customs delays, weather conditions, or postal service disruptions.
When your order ships, you'll receive a notification email with a tracking number you can use to check the status of your shipment.
We offer free shipping to all destinations. No shipping costs are added at checkout.
NovaHome is not responsible for shipping delays caused by carriers or customs. If you haven't received your order within the estimated timeframe, please contact us at novahomeshop@outlook.com and we'll do our best to help.
If your order arrives damaged or does not arrive, contact us immediately at novahomeshop@outlook.com with your order number and photos of the damaged item (if applicable). We'll resolve the issue as soon as possible.