We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at novahomeshop@outlook.com. Returns must be sent to the address we provide by email once your request is approved.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or wrong, so we can make it right.
Certain items cannot be returned: perishable goods, custom products, and personal care goods. We cannot accept returns on sale items or gift cards.
The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.
If shipped into the European Union, you may cancel or return your order within 14 days, for any reason. The item must be unused, with tags and original packaging.
We'll notify you once we've inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at novahomeshop@outlook.com.